Bills & payments

Bills & payments

Your Bills & payments tab shows the financial history in your flying account. This is an optional feature in the booking system that your flight school owner can enable for everyone in the school, or for some users only.

Bills & payments (video)

 

When the billing system is turned on, it allows you to see instantly your balance and all the invoices and payments you have made to the school for aircraft hire, flight training, ground school and any regular payments such as membership fees. It also allows the school to sell products such as knee boards, charts and headsets and add these to an invoice in your account manually. The intention behind the billing system was to reduce the administration time involved in creating invoices, accounting for them and keeping track of people not paying or paying late. But it also makes paying for flying much easier on you as the customer.

Bills & payments tab

 

You can either pre-pay a suggested sum into your account and check back on this tab to view the balance remaining, or you can leave the system with your card details and it will try to take payment automatically on the due date of the invoice.

Transactions

Each transaction moves money into or out of your account. Just like a bank account, your balance is a positive number when you pay money into your flying account. If the balance is negative this means you owe money to the school, just like being overdrawn means you owe money back to the bank.

The list updates with the most recently added transaction shown at the top of the list. This is normally the most recently dated transaction, but this is not necessarily the case. By adding transactions in the order they were created instead of dated, it is not possible to insert transactions into the past history of your account to affect your balance.

Some lines may appear highlighted in yellow or red. Yellow shows an invoice that is not yet paid, and red is used to highlight invoices that are overdue.

Small ticks next to the transaction show whether the invoice has been fully paid, or if the credit (etc) has been fully used up paying other invoices.

  • Opening balance. If your school has been using a different system until now, you may have an account balance already. Either you owe money to the school or you have a pre-paid balance remaining. This billing system does not have details about old transactions and if you're unsure about whether the figure is correct, contact your school administrator to ask for a statement.
  • Invoice. Invoices contain an itemised list of your purchases and show the tax paid if applicable. The billing system will create invoices automatically from flights, flight training, ground school and any regular fees. Instructors and office staff can also manually create invoices and add these to your account.
  • Credit note. A credit note can be added to apply a discount to your account, or to correct a previously paid invoice. Credits can only be added by office staff.
  • Receipt. When you pay money into your account using the system, these show as receipts.
  • Refund. Office staff can issue refunds from one of your recent receipts. Refunds for payments made more than 90 days ago should be handled directly with the school and an adjustment added to your account to represent the refund (see next).
  • Adjustment. An adjustment represents a cash or card transaction that did not go via the billing system. For example, if you pay cash at the school to cover an invoice, or make a bank transfer to the school bank account, the school should add this as a manual adjustment to keep your account updated.

 

Viewing an invoice

To view and pay an invoice, click the reference in the first column. Invoices scale for display on mobile devices, but you might find it best to view them landscape if you're viewing an invoice on a phone screen.

Paying an invoice

You can pay individual invoices or make a payment into your account from your account page. See Making payments for more details.

Mathew Waters Mon, 30/12/2019 - 11:48

Price groups

Price groups

The school may have different packages they offer, perhaps with different hourly rates. The billing system accommodates this using "price groups". The price group defines all the prices you could pay for aircraft hire, flight training and so on. At the top of your Bills & payments tab you should see your current price group shown as a link. Click this link to view the individual prices, which can be set by the school down to each aircraft and each instructor. As an example, the "Standard prices" are shown below:

Price group

You cannot switch between price groups yourself, but someone with the office or owner role can do this for you.

Mathew Waters Fri, 03/01/2020 - 16:58

Making payments

Making payments

You can make a payment by credit or debit card by clicking or tapping the Pay Now button shown on an invoice. Alternatively, use the Make payment button at the top of the Bills & payments tab.

Make a payment

When payments are collected, the system suggests a few options. If there are any invoices that are past their due date, the system requires at least this amount. Many schools operate on the basis that you will make top-up payments into your flying account and can set their own suggested top-up amount. If this is the case, you can choose this option or choose another amount.

On the next screen you can enter your card number, expiry date and CVC number on the back of the card. If you make top-up payments you might prefer to make all your payments manually like this. But if you usually have a zero or negative balance, and want to pay invoices after they have been issued. In that case, you may be able to have the system remember your card for next time to save you entering the numbers each time. By storing your card details*, payments will be collected on the due date and not before. You will still receive invoices by email to review, and can leave the system to collect payment later.

* A note about how card details are stored

Neither your flight school or Flight School Booking store any card details. That might sound like an unusual thing to say right after talking about a setting that remembers your card details but read on!

Behind the scenes, Flight School Booking uses a payment platform called Stripe.

Stripe was founded in 2010. We chose this company to handle payments because of their low fees, which keeps the cost to the school down and also their attention to detail, support and quality of their API. Stripe collect the card payments and transfer the amount after their fee direct to the school bank account. Stripe is now one of the most highly valued startups in the world at roughly $35 billion and process hundreds of billions of dollars each year (September 2019).

They have been audited by a PCI-certified auditor and certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry and allows them to process card payments and to securely store details for future charges on the same card.

Because of the elegant way the Stripe API has been designed, no payment information ever passes through our servers. It is instead sent direct from your browser to Stripe, and behind the scenes we obtain a "token" which represents your school's use of your card. If you choose the option to remember your card details, the token is linked to your account in the billing system.

If you chose to store your card and later want to change the card being used, just click Update card shown above your Bills & payments tab. You can remove the card or replace it with another one. If you have stored card details and your card expires, you will be able to update your card this way.

Mathew Waters Fri, 03/01/2020 - 17:01